Contact our team
Our support team is available to help with questions about your account, account-related issues, technical concerns, or general feedback. We can assist with deposits, withdrawals and payment methods, check bonus balance, or point you to featured games and active promotions. Reach out by live chat, email or phone for fast, practical help. If you prefer, use email for non-urgent matters. We aim to respond quickly and guide you through verification, payouts and any site-related queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, response time within a few hours) |
| General enquiries | [email protected] (billing and account queries) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +1 312 487 2916 (English voice support available) |
| Working hours | 24/7 (live chat); Mon-Fri 09:00-18:00 (email) |
Email Support
Email is the preferred contact method for detailed requests, account issues, or any situation that requires documents or explanations. Please email [email protected] with a clear subject line, your account ID and up-to-date contact details. Providing this information helps us process your request faster and avoids delays while we verify identity or review submitted documents.
Contact Form
Response Time
Support response times: most inquiries are answered within one business day. Simple questions via live chat are often handled immediately; email requests are usually replied to within 24 hours. Complex cases like KYC, account investigations or payment disputes may take longer, depending on documentation and third-party checks. We'll keep you updated at every step.
Feedback
We value your feedback, please share any suggestions, ideas or issues you spot while using the site. Every message is reviewed carefully by our team and helps shape improvements to our features, promotions and overall user experience. Your input matters, so send thoughts about design, games, payments or support and we’ll use them to make the site better for everyone.